General information (student groups)

Monday to Friday 08.30-19.30
Saturday morning 09.00-13.00

To ensure that our clients’ groups receive total assistance for any problem that might occur on their visit to Italy, our emergency telephone number is operative from Monday to Friday from 18.00 to 22.00 and from 09.00 to 22.00 on weekends and Bank Holidays.

By telephone, fax or e-mail. You will receive immediate confirmation, and the booking will be considered definitive on receipt of written confirmation from Caravantours.

A wide range of the best hotels and the most competitive prices to choose from. The hotel category is indicated next to each hotel.

Net per person per day (minimum 20 persons). The hotel rates include: full-board (breakfast, lunch, dinner, accommodation) half-board or bed and breakfast (rates as indicated next to each hotel or package) and VAT at current rates as at 01/01/24. In the cases of changes in VAT rates, Caravantours reserves the right to modify prices accordingly. Meals not taken at the hotel can be replaced with picnic baskets. Drinks not included.

HOTELS
B.B.= Bed & Breakfast
H.B.= Half Board
F.B. = Full Board
S.S. = Single Supplement
D.S. = Double Supplement
H.D.= Half Day
F.D. = Full Day

RESTAURANTS
Prices are per person and per meal and include:
one first course – one second course with side dish – fruit or dessert
Supplement for student drinks: 1 soft drink
Supplement for mineral water: ½ litre

SPECIAL MEALS
Not all hotels and restaurants are organized in providing special meals or specific diets (celiac disease, intolerances, allergies, cultural / religious reasons, etc.) so these must be reported in advance. A supplement may be required for substitute meals, alternatively the customer can bring the necessary food with him.

Rooms with multiple beds for students (also bunk beds), double rooms for accompanying persons.
Single rooms according to availability, and always with supplement.
If the number of accompanying persons exceeds 10% of the members of the group, a supplement may be requested. This will be notified to you when the booking request is made.

Some hotels require a cautionary deposit to be paid by student groups on their arrival, to cover possible damage that might be caused. This deposit will be returned at the moment of departure if no damage has been caused.
Caravantours declines all and any liability, even partial, for damage that may be caused.

One free person for every 25 paying participants.

The tourist tax is never included in hotel prices. Updates on the tax will be published on our website, and details of its application will also be given in our offers and confirmations. Where applicable, the tourist tax is paid directly on arrival at the hotel.

For bookings for services that are not directly linked with hotel reservations, such as meals in restaurants, transfers, excursions, guides and couriers, a booking fee of 30.00 euro per group will be charged.

Some websites containing hotel reviews are exempt from checks, therefore they cannot be considered reliable also in consideration of the fact that it is not possible to verify the origin and reasons in writing in a positive or negative sense. Caravantours does not accept, after confirmation of any service, total or partial cancellations due to negative reviews from internet. In this event, we will apply contract rules of the General Conditions published in point 7.

Excursions with a one-night stay only in the hotel are subject to an extra charge of min. 1.50 euro per person. Extra charges may also be requested during public holidays or special events and, if applicable, will be notified when you book.
Single room supplement: a supplement will be applied and will be notified when you book.
Breakfasts served in Italian hotels are very simple, usually consisting in coffee, tea, milk, bread, butter and jam. On request we are able to provide you with supplements for either more substantial breakfasts or buffet-style breakfasts with cheese, ham, fruit juice, etc.

Please follow these recommendations:
Phone the hotel or restaurant during the trip to advise the exact time of arrival. Please arrive punctually for meals, which are usually served at 12 a.m.-1.30 p.m. (lunch) and 7 p.m.-8.30 p.m. (dinner). Requests for picnic meals should be made to the hotel management one day before you require them. Remember that you must have a list of the persons in your group indicating date of birth residence, typed on headed notepaper of the school.

IMPORTANT: CHANGE NO. PARTICIPANTS / INVOICING
• the group leader must check and correct the travel documents accordingly if the number of participants does not correspond to the truth.

• In most cases, the number of people indicated on the vouchers is used to issue the invoice. There are some services such as restaurant meals, for which the only document certifying the definitive number of participants is exclusively what reported on the voucher used for the service, therefore not verifiable or refutable later.

• However, there are several hotels and restaurants that invoice with reference to the last rooming list received or accept changes only if received at least 48 hours before arrival.

• It is also possible that hotels and restaurants apply penalties up to 100% of the cost of the service for no-shows or last-minute cancellations.

• With regard to transport such as: ferries, planes, boats or trains, individual cancellation policies will be taken into consideration and it is usually not possible to recover the tickets of people who have not departed.

• We do not accept disputes on invoices after 20 days from the date of issue, after this term we consider ourselves authorized to proceed with payments and therefore unable to recover any type of dispute.

DELAYS:Any delays, not dependent on our organization, could cause the inability to provide any service that will however be charged.
SWIMMING POOLS: Hotel swimming pools in Italy are generally open from the middle or end of May to the middle or end of September. In other periods of the year open-air pools are closed.
COACH PRICES:Increases in fuel costs could result in higher coach prices.
The prices shown are those agreed with our usual coach transport suppliers. If these suppliers are unable to provide transport services (above all for late bookings) the prices shown may be subject to variations.
WATER IN CARAFES WITH MEALS:By effect of the Ministerial Decree dated 24/03/05, some suppliers might not serve drinking water with meals.
GUIDE FEES: The prices shown in our catalogue do not include admission to museums and monuments.
HEADPHONES: We recommend the use of headphones for the full success of all guided visits, and the hire of these should therefore be included. The use of headphones is obligatory for many guided visits to basilicas, museums, exhibitions and galleries. Headphones can be booked through Caravantours.

Payment exclusively by SWIFT transfer to our bank:

CREDIT AGRICOLE
Rimini Branch
IBAN: IT27 L 06230 24293 000031237955
BIC: CRPPIT2P773 - a/c 000031237955
CAB: 24200 - ABI - 03273 - CIN: L- CIN EUR: IT27

or

SOLUTION BANK
Rimini Branch
IBAN: IT06 B 03273 24200 000309800501
BIC: CRDRIT2F - a/c 000309800501
CAB: 24200 - ABI - 03273 - CIN: B- CIN EUR: IT06

Bank transfer expenses to be paid by client.